Euphoria 💕So disappointed with my new Samsung Notebook 7 spin & Windows 10 and with Samsung's ineffectual Customer Support. The phone line listed on the box gave me an automated system that wouldn't accept the entries, their online chat feature said it's not available due to the high volume of customer calls (THAT should tell us something!) & the reps I interacted with neither seemed to regard all I said nor had the proper information to determine the issues.
The last person I spoke to when I was finally transferred from Samsung's Cellphone Support, who I called out of desperation, said he didn't blame me when I told him I was going to post all over Social Media regarding the issue with a brand new, seemingly defective laptop & the horrible resources for diagnosing & repairing the problem. He actually said "I'd do the same thing". Maybe Samsung doesn't record phone conversations or he just doesn't care about losing a job like that.
Marcin Cieślak@EuphoriaLavender we need to find ways for those things to come out before we buy those things.
You've got that right! That's exactly why I'm sharing my experiences now, so it might save some others aggravation.
Ironically this laptop was about my 3rd choice. There were issues with purchasing the other ones I tried to buy. The first suddenly became unavailable & the others wouldn't go through because I didn't have a phone number that I could be reached at in the same country my card account is in. I'm sure these companies lose lots of money due to this asinine policy.
@EuphoriaLavender That latter explains why relatively crappy hardware from large providers tends to dominate the market.
They have more mature, larger and more localized sales channels. There is probably a #Samsung sales rep somewhere in your country accepting local payments; unlike, say, the new #VAIO (no longer #Sony) computers that used to be available in Japan only and are barely available anywhere else currently.
Kind of Copernicus' law of sales.
I didn't know that Copernicus /had/ a law of sales. :)
I wish I could say whether or not the Samsung hardware is crappy. It seems like the Bluetooth went bad, which is a big problem for my health, as having the Bluetooth keyboard seemed so much better for me, but it could be a software issue. Microsoft referred me to the hardware manufacturer & everyone refused to believe that the setting to turn Bluetooth on & off disappeared. Paired devices showed up but no actual Bluetooth
@EuphoriaLavender I was paraphrasing https://en.wikipedia.org/w/index.php?title=Copernicus_Law&redirect=no about bad money.
Interesting: Bluetooth stack was almost always something you wanted to be provided by somebody else (my old laptops had WIDCOMM stack installed for example). Microsoft stack coming with Windows is sometimes working but is missing some features sometimes (although simple devices like keyboards should work).
It was working that morning when I entered my password, but then after waiting for everything to start up and trying to type something else I realized it wasn't working anymore. "No big deal," I thought. "I'll just re-pair it," which is when I realized there was no actual Bluetooth interface appearing anymore. Of course the first thing I did was to reboot, but that didn't keep everyone else I had contact with from assuming I hadn't.
@EuphoriaLavender Bluetooth hardware might be turned off using hardcode firmware feature.
You might need a #Samsung tool running to re-enable it after every boot. (There are some issues called "WiFi-Bluetooth" coexistence which require WiFi card and the Bluetooth chip to nicely share airwaves).
Sony always had a proprietary switch to turn on/off WLAN 2.4 GHz, 5 GHz, Bluetooth and a GSM/UMTS WAN card.
There's actually a little "1" next to Software in the Samsung Update tool & when I click that it brings up "Chipset," which I believe I mentioned to everything, only to find that they had no idea what that meant. Not a single one of them could actually tell me how to update the driver without using that GUI so I never was able to do that. Still, I was told to send the laptop to Samsung USA's Service Center.
#BadService #BadSupport #PoorTraining #PoorResources #Samsung #SamsungLaptop
@EuphoriaLavender In the not so distant past #chipset might by about switching your disk from #ATA mode to the #AHCI mode, but maybe your computer does not need that anymore.
Anyway you might probably just reinstall the whole thing.