@saper

There's actually a little "1" next to Software in the Samsung Update tool & when I click that it brings up "Chipset," which I believe I mentioned to everything, only to find that they had no idea what that meant. Not a single one of them could actually tell me how to update the driver without using that GUI so I never was able to do that. Still, I was told to send the laptop to Samsung USA's Service Center.

#BadService #BadSupport #PoorTraining #PoorResources #Samsung #SamsungLaptop