Guilty until proven innocent: shoppers falsely identified by facial recognition system struggle to clear their names
https://www.theguardian.com/technology/2026/may/03/guilty-until-proven-innocent-shoppers-falsely-identified-by-facial-recognition-struggle-to-clear-their-name
Guilty until proven innocent: shoppers falsely identified by facial recognition system struggle to clear their names

People shamed and ordered to leave shops after being misidentified then ‘given no help’ to investigate verdicts

The Guardian

@metacurity

I wonder whether wearing an #FFP2 #respirator inside the store makes a false accusation more or less likely.

#FaceRecognition

@CppGuy @metacurity

possibly less likely if you are middle aged or older (it tends to be mostly the senior age group still masking), unless there are seniors in masks nicking items from shops who are on the system.

It might however result in actual "boots on the ground" being deployed, possibly in a subtle way - such as someone asking "do you need help with shopping?" as if you are vulnerable old person, but also using this opportunity to keep a sharp eye on what you are scanning..

@metacurity "99.98% accuracy" is potentially not very high at all, if you consider the daily footfall in UK shops. What is that figure supposed to represent, specifically? Put another way, falsely accusing one in every 5000 customers of being a shoplifter doesn't sound very sustainable.
@metacurity That is terrifying. My condition has an autoimmune component, you won't know how bad it affects you until it affects you. If I wear a face mask and refuse to remove it are they going to grab my wheelchair handles and drag me out? Do I have to take in letters from the hospital showing my condition, confirmation that I cannot walk before they accept that I need the wheelchair or are they going to jump on a 'faking it' bandwagon and say I was walking on _____ date?