Do you think that passengers who have purchased or been upgraded to a more expensive class of travel, such as business or first with an airline, should also receive a better class of #disability/#health assistance? Why or why not?

Please only vote if you are or have been a user of such assistance.

#accessibility

Yes, unequivocally.
8.3%
Only if such an assistance tier is itself a paid extra.
8.3%
Only if it doesn't disadvantage other passengers who can't afford it.
16.7%
No, absolutely not.
66.7%
Poll ended at .
@jscholes Disability assistance is meant to make up for the deficit that comes from trying to use the service with said disability, essentially trying to get the traveler's experience back to baseline. At least, that's how I see it. It's an accommodation, not a luxury. I'm not opposed to having something extra as a perk of paying for a higher seat class, but it would really have to be 100% extra, never something that was required by anyone, otherwise it immediately becomes gatekeeping to those who need it. It would be interesting to have this conversation with examples. I wonder what inspired this question.

@simon Let's say you were flying business class, and your ticket included complementary access to a lounge with a gym, showers, and a self-service buffet.

The baseline experience for other passengers with a similar ticket, but who did not require assistance, would be an ability to use those facilities as much and as frequently as they liked. But expecting a member of assistance staff to help you do the same would probably place a disproportionate burden on the system.

What is the solution here? Is it for the Lounge staff to take over? Better assistance capacity? A tiered assistance approach?

What about if you wish to visit multiple duty-free shops and a restaurant outside of a lounge, with or without an upgraded ticket?

@jscholes @simon That's a tricky one. I personally rarely get tickets above coach/economy because the benefits often don't seem worth the expense, but I could see how someone who does shell out for such a ticket would want to get the most out of it. I'd say, at the very least, having the assistance personnel direct you to the specific lounge would be what I would expect, but this gets tricky in some places. At Schiphol, for example, it's policy that particularly visually impaired passengers should not ever be left alone; you get placed in a waiting room at the assistance reception until about an hour before departure, at which point someone whisks you through security and passport control until you get to the gate at which point they wait until they can board you. In that flow, a lounge doesn't seem feasible at all, whereas in the US it's anyone's guess when you get dropped where by who, at which point I could see it working
@zersiax @jscholes @simon Yeah, even if I could afford tickets above economy, I probably wouldn’t get them, because I don’t expect to receive any help with any of the perks like lounges or whatever. Mind you there have been a few instances where I have been offered help with the shops etc..