Oh, interesting. There doesn't appear to be any way to change the email address associated with an account on #WIRED's website. 10/10 WIRED, no notes. /s

#TechIsShitDispatch I emailed WIRED support and asked how to replace the email address on my account.
They wrote back: "I have removed the old email address from your account and successfully updated it to …. This means your account is no longer associated with the compromised email address."
They lied.
I just logged in with the new email address, and it created a new account for me rather than logging me into my old account.
Such frustrating incompetence.

After this happened I emailed #WIRED customer service again, told them they lied to me when they said they had updated the address on my account, and asked them to fix it.
I just got back a second response in which the rep claimed that they were unable to locate an account under either of the email addresses I provided. 🤦
Fucking unbelievable.
I just replied again, with screenshots showing me logged into both accounts and asked if I could get help from someone who wouldn't lie to me.

I can't tell whether I've been lied to repeatedly because the people #WIRED has answering customer service emails are completely incompetent, or because they haven't been provided with the tools and access they need to do their jobs properly, or because it's actually hallucinating AI chatbots rather than people that are responding to the emails.
Regardless, the outcome is the same: I had been considering renewing my subscription, but after this that's exceedingly unlikely.

@jik my assumption is that it’s like three separate groups whose IT people all refuse to talk to each other.

@acdha I can fully believe a territorial dispute between WIRED and the larger Condé Nast organization is a contributing factor toward why WIRED's customer support representatives can't solve this problem for me.
However, in that case the right thing for them to do would be to say, "Sorry, we can't do what you're asking us to do."
Instead, they've sent me four emails (so far) all of which displayed at best incompetence and ignorance and at worst intentional lying.
That's inexcusable.