Jonathan Kamens 86 472d ago
Looks like the bad guys are using the email addresses harvested from the #CondéNast / #WIRED #breach. I just received this #phishing email on an #Addyio email address I've never used for anything else. I'll be deactivating the email address, of course.
I like #Addyio, but there's one important feature it's missing: I really wish they would implement an integration with #HaveIBeenPwned.
Ref: https://haveibeenpwned.com/Breach/WIRED
FYI @troyhunt @zackwhittaker @briankrebs
#spam #infosec #privacy
Show threadJonathan Kamens 86 472d ago
Oh, interesting. There doesn't appear to be any way to change the email address associated with an account on #WIRED's website. 10/10 WIRED, no notes. /s
Show threadJonathan Kamens 86 472d ago
#TechIsShitDispatch I emailed WIRED support and asked how to replace the email address on my account.
They wrote back: "I have removed the old email address from your account and successfully updated it to …. This means your account is no longer associated with the compromised email address."
They lied.
I just logged in with the new email address, and it created a new account for me rather than logging me into my old account.
Such frustrating incompetence.
Show threadJonathan Kamens 86 471d ago
After this happened I emailed #WIRED customer service again, told them they lied to me when they said they had updated the address on my account, and asked them to fix it.
I just got back a second response in which the rep claimed that they were unable to locate an account under either of the email addresses I provided. 🤦
Fucking unbelievable.
I just replied again, with screenshots showing me logged into both accounts and asked if I could get help from someone who wouldn't lie to me.
Show threadJonathan Kamens 86 471d ago
I can't tell whether I've been lied to repeatedly because the people #WIRED has answering customer service emails are completely incompetent, or because they haven't been provided with the tools and access they need to do their jobs properly, or because it's actually hallucinating AI chatbots rather than people that are responding to the emails.
Regardless, the outcome is the same: I had been considering renewing my subscription, but after this that's exceedingly unlikely.
Show threadChris Adams7h ago
@jik my assumption is that it’s like three separate groups whose IT people all refuse to talk to each other.
Show threadJonathan Kamens 86 47
@acdha I can fully believe a territorial dispute between WIRED and the larger Condé Nast organization is a contributing factor toward why WIRED's customer support representatives can't solve this problem for me.
However, in that case the right thing for them to do would be to say, "Sorry, we can't do what you're asking us to do."
Instead, they've sent me four emails (so far) all of which displayed at best incompetence and ignorance and at worst intentional lying.
That's inexcusable.
12:06amWeb
Show threadChris Adams7h ago

@jik yeah, it’s absurd. That said, I remember years ago trying to cancel Verizon cell service and having these kafkaesque conversations where they insisted I had to pay an ETF years outside of the contract.

I got an exec office contact and some guy took care of that quickly, and mentioned that the regular call center staff literally didn’t have permission but weren’t allowed to tell me that, so they were evading hoping I’d give up. He said it so casually, too.