Richard Griffiths
Alex Fürstenau@dectentoo how do you fix the system? I mean, you won‘t achieve 100% planned work. You can‘t avoid interruptions completely and you can‘t get grid of all meetings, can you?
@afuerstenau I know what I meant in my head :-) “Fix the system” in an agile context isn’t about pushing individuals to work harder, it’s about improving the environment and flow of work, so teams can move to deliver value more predictably and sustainably.
Strengthen backlog refinement, so work is ready before it starts.
Improve production stability (fewer bugs/incidents driving surprise work).
Introduce WIP limits to avoid over commitment.
Create clear policies: what interrupts the team vs what waits. Which can be a political minefield.
Introduce roles like a rotating “on-call” or “expediter” - we had a support person per week who worked on lower level items that could be dropped if needed.
Reduce context switching (a major hidden cost)
The biggest shift: stop treating these percentages as a people problem.
AKA W. Edwards Deming - most issues are caused by the system, not the individuals.