I'd like to point out that ServiceNOW is a really incredable pile of shit.
I'd like to point out that ServiceNOW is a really incredable pile of shit.
@mcfly it is a little known fact (mostly because I made it up) that the backstory of the name is this:
Manager sent an email to the entire team asking for naming suggestions for the new product.
A frustrated employee suggested "Service?NO!" But didn't quite reach the 1 on the keyboard and hit W instead. They sent the reply without noticing. The manager liked the suggestion and initiative, felt like they had to put some final touch to it and removed the question mark: ServiceNOW
At a previous employer they had three different Remedy instances connected via ticket bridges and were building a fourth instance to unify the old three ones with additional ticket bridges.
The new one was not working particularly well - no surprise there - so management decided to go to ServiceNOW instead.
Turns out ServiceNOW was worse than the chimeric Remedy instance and the project to move to ServiceNOW failed so badly that they went back.