TogaMar 15

1/2
For any regular shoppers of Cult Pens, they're changing their loyalty points system on April 1st in order to "make it even better, for our favourite customers." Yeah, I'm sure it does...🤦

You'll still get 1 point for every £1 spent, but they're getting rid of the 20% discount, leaving us with just the 10% and 15% options. 10% currently costs 50 points, 15% is 100 points, & 20% is 150 points. From April, it will instead be 10% for 100 points & 15% for 150 points.

#FountainPens #CultPens

Show threadTogaMar 15

2/2
Along with this, they've changed how long discounts you redeem last from 90 days to just 5 days.

You can find any points you have here: https://cultpens.com/pages/loyalty)

I don't see how this makes things better for us as a customer when the points we earn are worth less and we have less options, and they dodged this question when I asked them about it. 🤷

#FountainPens #CultPens

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Show threadStarSlothMar 15
@toga I clicked redeem and got a code that will expire in five days.
Show threadToga
@silhelm 😮 That shouldn't be the case. Per their FAQ:
"How long do I have to use my rewards?
For percentage discount rewards you have earned through points, they will last 90 days.
For percentage discount rewards you have earned through the refer-a-friend scheme, they will last 30 days.
For limited time rewards, like free delivery periods, they will last the length of the promotional period (e.g. 7 days from when the discount is created)"
Mar 15 at 2:52pmWeb
Show threadStarSlothMar 15
@toga I've emailed them, but yea, very annoyed. Also if they've changed that that's important information.