jmygMar 15
Design Brouhaha

Yesterday I organized a workshop with eleven interaction design students to explain how keyboard navigation and voice assistant technology works.
After teaching them how to use voice over / narrator shortcuts, the task was to navigate through SNCF connect website without screen and try to book a Lyon Marseille ticket for next Saturday under 40€, with an assistance dog during the travel.

Only one succeeded after an hour but didn't find where to put the dog🐕‍🦺⁉️. Three students from Singapour didn't find how to put the website in English on the main page after closing three pop-ups in French.

They shared their experience at the end, wrote down how they felt, they were mostly frustrated, exhausted, pissed off at not being able to do a task they usually do under 10min

Mar 12 at 9:21amWeb
Show threadMarie et JulienMar 12
@MoritzBrouhaha to be honest, this experience is on par with the one without visual impairment 🤣
Show threadDenis Mar 12
@MoritzBrouhaha Eager to see the result of the same experiment with @12train 🙂
Show threadDesign BrouhahaMar 12
@ledeuns @12train même si l'expérience 12 train est minimale et très lisible par rapport à SNCF, la majorité des listes déroulantes ne sont pas accessibles à la navigation au clavier car customisée et utilisant des éléments DIV insélectionnables. J'aurai gardé la même stratégie que pour la liste horaire avec un select natif 100% dans les clous. Le menu déroulant de sélection des gares ne permet pas de lire les propositions, les places à chiens d'assistances ne sont pas proposées dans les résultats (mais ça c'est peut-être l'API qui ne renvoie pas l'option). Il y a une petite liste de points à améliorer mais je sais qu'il n'y a qu'une personne derrière donc je ne vais pas la blâmer non plus !
Show threadJean-Baptiste 1.2.TrainMar 13
@MoritzBrouhaha @ledeuns Merci pour ton retour d'expérience et merci de ne pas m'accabler 🙏
J'ajoute tout ce que que as écris dans ma "to do" accessibilité (il y a un paquet de choses de dedans!)
Show threadEFMar 15

@MoritzBrouhaha this is a problem with many sites especially for those with disabilities and where the users' language isn't the website's principle language (and sometimes when not written in English).

These are effects from poor requirements, poor coding and often sites churned out rapidly to insufficent budget. The JS based code monkey sites frequently awful to navigate and data heavy.

Your results are not surprising. You may want to explain to the student who wrote "pissed", they probably should add off afterwards. Pissed, in many English speaking countries, means drunk, pissed off is annoyed, grumpy...

Show threadMoritzMar 15
@MoritzBrouhaha not surprised SNCF has a very bad reputation in the mastodon train bubble. How do operators compare who actually want to run trains (DB, SBB) for the masses (and not just for Paris)?
Show threadDanny WhittMar 16
@MoritzBrouhaha Sadly, this is the status quo with respect to optimizing for profit over usability. I agree with the essence of @mariejulien’s comment above that, while it may impede those with assistive needs quite a bit more, it is a serious problem for all users.
Show threadmlerjenMar 19

@MoritzBrouhaha

@alex

😁 we travelled from Zürich to Avingnon three weeks ago. SBB was unable to book a ticket for our dog, neither did the SNCF in Mulhouse. Instead the later provided us with a hand-written and stamped letter to explain the situation to the train personell...
Finally on all four trains we had to take the dog was completely ignored by the train staff ... guess there is a profound awareness of their own usability issues🤣