Dale EmeryJust once I’d like to hear an on-hold message start with, “Due to understaffing, you may experience longer wait times.”
Evan Light@dhemery @gdinwiddie Id just like not hear then say that their call volume is higher than normal. Because their call volume literally cannot always be higher than normal. 🤦♂️🤦♂️🤦♂️🤦♂️🤦♂️
@dhemery @gdinwiddie My autistic brain dies a little inside each time I hear this clearly inaccurate remark.