I got an unironic report that an account has a bad aura. Now Iโ€™m not going to discount the possibility of this being true, but Iโ€™m curious how to measure whether an accountโ€™s aura has strayed too far from a good baseline aura.
@jerry you need to plot all accounts in a formal statistical #ControlChart, in which you determine via statistical analysis the upper & lower control limits, which for instance you might set at mean aura + three std devs for the UCL, & ofc mean aura - three std devs for the LCL. then as the data keeps accruing over time, you note those accounts tending dangerously near the UCL or LCL, but you only need take official action once an account's data line has exceeded the UCL or LCL for seven consecutive samples, as that denotes statistically significant system change in that account. once identified, urgent decisive action is required by you, lest other accounts also get uppity [or lowerly].
@msdropbear42 It makes sense. Am I taking readings with a thermometer?
@jerry indeed yes, but also best practice would dictate also with a piezo-electric vibration transducer, coz in dangerous matters like these, it's "the vibe" that's really important!