@claushoumann it seems like too many companies (nowadays?) decided that as long as 9X% of customers are (happy) paying, the rest are acceptable losses

EU is again having to step in and put in law that you must be able to contact a humans and escalate

On the other hand though if you give consumers too much power or if companies try to "be nice" some people start abusing these privileges to th detriment of others.

Bunnie Huang did an interesting talk on how organized crime made a lot of money out of getting replacement iPhones. They made Frankenstein-phones out of scavenged parts. Just enough that the phone displayed the behaviour of a known manufacturing issue that Apple replaced without questions. Then they shipped them to US and had people get them replaced in Apple stores.

It sounded far fetched first time I heard it but I don't see why he would make it up and at scale, you probably make a decent chunk of money.

@claushoumann , the chat bot has to respond next in my opinion something like:

“I’m your friendly chat-bot. I expect a correction behavior in your next statements or queries. Otherwise you will be blocked automatically” 🙂