SahwaBurger King will use AI to check if employees say ‘please’ and ‘thank you’
otacon239Same. The number of boycotts I can’t join because I was already avoiding the company is really saddening lately
Do you know of a reputable list of comment companies I can look for in the US as a leftist? I am kind of feeling like a doomer these days.
I’ve ranted about it before but I feel like every organization is awful or is on the precipice of either becoming awful or being acquired/obliterated by an awful competitor.
Most times I’ve recently needed something I’ve felt like literally every option of company was terrible and I don’t have the energy for it anymore.
Oh good lord I wish. If you find one I’d love a link too
I sometimes check this app. I am not sure if it’s still valid and up to date but it helps sometimes for the bigger names.
Goods Unite Us
Why is this an app? All it needs to be is a text file.
probably because no one is going to update a text file reliably.
bro has never heard of html
The other week I replied to some commenter that thought that JavaScript was the only way we sites worked. No clue about hyperlinks or forms or anything.
RIP NoScript users. You can no longer access any website ever
Although to be real it kinda do be like that
sob [just saying the word, deadpan, sincere]
I go there only because they are the cheapest of the three places I can go to get lunch from work. I would never advocate for them though. The entire experience is ass from the service to the food.
Besides that if you need ai to monitor your people to make sure they’re being polite you’ve already lost. Maybe work on making working there not an absolutely miserable experience.
Have you considered that might be part of why they’re the cheapest?
Why not just have the AI say please and thank you at every possible opportunity on a loudspeaker?
Taco Bell has already automated the drive though orders at a number of locations. The staff still have to listen to the conversation to make sure the AI agent doesn’t go off the rails. I bet they’ve got some fun stories
Walking past a Taco Bell it seems someone competent implemented the system—seems to understand people just as well as the best software I’m aware of can.
If an AI can scam old people out of their retirement I dont understand how the drive through attendant isn’t just replaced with an AI yet. I know easy to trick and all that but that’s the one job most people hate at fast food. Add like 5 speakers so people can place 5 orders at once and then have the person go to work making food instead of taking orders.
I saw a story recently where a guy spent some time with a customer service chatbot, and ended up convincing it to give him 80% off, and then ordered like $6000 of stuff.
LLMs just don’t produce reliable/predictable output, it’s much easier for the user to get them to go off the rails.
Aren’t there also tons of studies and math that show/prove they cant differentiate between instructions (e.g. from the company) vs data (e.g. that guy’s messages)?
Yes, I believe that is the case.
Of course in any other application, keeping instructions and data separate is very important. Like an SQL injection attack is when you’re able to sneak instructions in where data is supposed to go, and then you can just delete the entire database, if you want. But with LLMs the distinction doesn’t exist.
McDonald’s briefly had an AI run their drive thru. Apparently it got a lot of complaints, but honestly it massively improved my local McDonald’s order accuracy and speed. It was significantly better than the extremely shitty employees they normally have working the line.
pelespiritUnderpaid and mistreated employees don’t make for employees that go above and beyond.
RivalarrivalTaco Bell had it, too. I have never actually completed a purchase with an AI.
Years ago, I adopted a personal policy of driving off as soon as a restaurant attempted to upsell. The Taco Bell AI always attempted to upsell me. 100% reliable on that offensive behavior. But what really and truly pissed me off was that even if I told it “No” or remained silent to its query, it always added the item to my order.
I’m happy to tank their KPIs as “reward” for their AI bullshit.
quick_snailBecause AI is more likely to say “fuck you” and then rant about how the Holocaust wasn’t real.
Because AI is more likely to say “fuck you” and then rant about how the Holocaust wasn’t real.
Great call management, that’ll make your food taste better.
Seriously, that’s the easiest fast food chain boycott.
zewmI literally have not stepped inside of a BK in over 10 years. Not for ethical or boycott reasons. I just got tired of having stomach pain every time I ate there. They have the worst food of any restaurant fast or not. Their fries left a weird waxy dry taste in my mouth and their “burgers” felt like a stack of wet paper towels.
How people can still eat there is mind boggling.
They haven’t already replaced all their employees with kiosks?
I assume the employees in the kitchen have to yell pelase and thank you after someone orders through the kiosk.
Like the places where everyone has to yell welcome when someone enters. I turn around and go somewhere else when that happens.
Let me say as a European who only visited the U.S. once decades ago… Every time I entered a shop or restaurant there would be a stream of staff saying ‘Have a nice day’… this was so fucking weird and annoying because
a) I’m in a fucking Subway in fucking Bellend, Utah b) I’m here for work c) Fuck me, my client just said grace for the shitiest sandwich I’ve ever tasted. Seriously, this thing tasted more of iron fillings than chicken Caesar. d) The people saying this clearly didn’t give a shit about my day, not that I blame them
America is so strange to me…
The issue is that studies show that friendliness will improve business through retention. It’s cheaper to fake friendliness than it is to actually build an environment where people give a shit.
It’s along the same lines as retail establishments who force their employees to stand because it makes them look more professional/busier/more hard working. Instead of either letting retail employees sit down (especially cashiers, what the fuck?) or giving them something meaningful to do that isn’t cleaning the same square foot of floor or rearranging because you’re tired of seeing your workers happy and want to force customers to look in a different place every time they walk in, you force them to look busy. They’re building a cargo cult of management.
This isn’t friendliness, this is creepiness and I really doubt even Americans are falling for this bullshit. If they do, then I’m really don’t understand the American psyche.
Americans aren’t falling for it. We range from “I don’t give a shit” to “Let them poor workers just fucking work, man”. Middle managers who want to look like they’re doing something and store managers who believe they are the Lord and Master of their little fiefdoms do though.
No sushi for you then, huh?
jqubedEven more horrifying: employees are forced to wear headsets that constantly whisper BS in their ear while surveiling them.
This sounds like the kind of thing that will simultaneously induce paranoid delusions while also kind of validating them. Don’t service workers go through enough already?!
RozaŭtunoManna was connected to the cash registers, so it knew how many people were flowing through the restaurant. The software could therefore predict with uncanny accuracy when the trash cans would fill up, the toilets would get dirty and the tables needed wiping down. The software was also attached to the time clock, so it knew who was working in the restaurant. Manna also had “help buttons” throughout the restaurant. Small signs on the buttons told customers to push them if they needed help or saw a problem. There was a button in the restroom that a customer could press if the restroom had a problem. There was a button on each trashcan. There was a button near each cash register, one in the kiddie area and so on. These buttons let customers give Manna a heads up when something went wrong.
[…]
Or, “Jane, when you are through with this customer, please close your register. Then we will clean the women’s restroom.”
And so on. The employees were told exactly what to do, and they did it quite happily. It was a major relief actually, because the software told them precisely what to do step by step.
Hurray for the increasing creep of the surveillance industry!
Employees will be much happier having their every word monitored to ensure the right amount of flair!
ZachariahBut there isn’t even a need to say please and thank you?
Like, you order on the touch screen, you go to the counter when your number pops up and they hand you the bag … no words are required at all. I don’t even take my headphone off any more.
Turns out, the major use case for AI is surveillance analysis for those who don’t care too much about false positives.