I can’t help you, it just sucks. You’re not the only one though, JADE is dreamt up by utterly deranged boomers who don’t have the brain cells to comprehend the obvious and self-evident difference between an explanation and an apology, they are wholly unhinged and often lack basic reading comprehension and literacy, it’s a shame there hasn’t been more wars and pandemics to thin out their ranks so we don’t have to deal with them.