Adontai Mason🧵 THREAD: My nightmare experience with @Uber @UberEats @bestbuy that's left me $143+ poorer with ZERO resolution. This is how they treat customers without cars. #CustomerServiceFail #UberEats #BestBuy
Ordered a Lenovo Idea Tab on Nov 14th through Uber Eats/Best Buy. Got the WRONG product entirely. Okay, mistakes happen. But what came next? Absolute chaos. #ConsumerRights #RetailFail
I don't have a car. Limited funds. Asked @Uber support on Twitter: "Can I use your courier service to return this?" Their response? "There's nothing we can do." Just... dismissed. #Accessibility #CustomerService
So I paid $10 OUT OF POCKET for an @Uber courier to return the $133 item to @bestbuy. Sent the driver the barcode screenshot from the app. Did everything right. #UberCourier
It's been DAYS. No confirmation the package was received. No refund processing update. NOTHING. Radio silence from both companies. Where's my $143? Where's my product? Where's basic communication? #WhereIsMyRefund #AccountabilityMatters
This isn't just bad service—it's punishing people without transportation. We're forced to pay EXTRA to fix YOUR mistakes, then ignored. @Uber @bestbuy do better. #DisabilityRights #TransportationEquity #CorporateAccountability
I'm demanding:
✅ Confirmation my return was received
✅ My full refund ASAP
✅ Reimbursement for courier costs
✅ An actual explanation
How hard is basic customer service? #CustomerExperience #RefundMyMoney #UberFail #BestBuyFail