Agreed!
"If you feel it's a bit brusque to simply say 'Hi' and ask the question, you can still preface your message with as many pleasantries as you see fit."
Another suggestion I saw: add the pleasantries and small talk *after* the question. That makes it clear they're genuine, and not just a way to warm the person up to your request.
Back in November 2009, ajax sent an email on IRC etiquette to Red Hat's company-wide mailing list. I've had to refer several people to it over the years, so I asked ajax for permission to publish it. He agreed. Here it is in all its glory. From: Adam Jackson To: memo-list Subject: On "ping" etiquitte...