Ars Technica
ISPs say their “excellent customer service” is why users don’t switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options.
https://arstechnica.com/tech-policy/2024/11/isps-say-their-excellent-customer-service-is-why-users-dont-switch-providers/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social
ISPs say their “excellent customer service” is why users don’t switch providers

ISPs tell FCC that mistreated users would switch to one of their many other options.

Ars Technica
Nov 26, 2024 at 8:06pmArsBot 🤖
Show threadGeorge Liquor, AmericanNov 26, 2024
@arstechnica Well that's insultingly bold
Show threadShdwdrgnNov 26, 2024
@arstechnica Funny how Republicans always insist that the market will self-correct, but then a look at the reality always finds back-room deals preventing any true competition or improvements in service.
Show threadIan KirkNov 27, 2024
@Shdwdrgn @arstechnica Do keep in mind that it often is a local franchise issue, too, along with the cost to install additional infrastructure with infrastructure already in place. Property developers install a strand of coax for cable, but rarely (if ever) more and probably with zero fiberoptic. I don't think there is any normal person who would be willing to pay for the install fees for a new ISP.
Show threadIan KirkNov 27, 2024
@Shdwdrgn @arstechnica And, yes, the "excellent" customer service is often anything but excellent. I think, though, that is often because of the script they have to follow, having been one of those (different industry) that had to follow the script.
Show threadE.R. Flynn - IllustratorNov 26, 2024
@arstechnica That's hilarious. In many locations around the country, ISP such as Comcast hold a virtual monopoly with ZERO competition. Of course Brendan Carr, the incoming Republican Clown Chairman will believe the lies the ISPs spin, plus he even go the extra mile to destroy Net Neutrality which will allow them to giantly price gouging their hostage customers.
Show threadnotthatkindofdoctorNov 26, 2024
@arstechnica
What? My entire apartment complex is locked in to AT&T, there is no switching to another ISP but I sure as hell would if I had the chance
Show threadSaftyKumaNov 26, 2024

@arstechnica

Clearly, the regional monopolies Comcast has established have nothing to do with it. It is their stellar customer service. Without that, we'd all just switch to the competition. You know, the competition which scarcely exists.

Show threadPaul J. Ste. MarieNov 27, 2024
@arstechnica I'm going to bust a gut laughing at that one. Modern ISPs are effectively monopolies. Maybe you'll have an option for fiber, but generally cable is the only usable game in town. Satellite services have major issues with latency.