Ars TechnicaNov 26, 2024
ISPs say their “excellent customer service” is why users don’t switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options.
https://arstechnica.com/tech-policy/2024/11/isps-say-their-excellent-customer-service-is-why-users-dont-switch-providers/?utm_brand=arstechnica&utm_social-type=owned&utm_source=mastodon&utm_medium=social
ISPs say their “excellent customer service” is why users don’t switch providers

ISPs tell FCC that mistreated users would switch to one of their many other options.

Ars Technica
Show threadShdwdrgn
@arstechnica Funny how Republicans always insist that the market will self-correct, but then a look at the reality always finds back-room deals preventing any true competition or improvements in service.
Nov 26, 2024 at 8:31pmWeb
Show threadIan KirkNov 27, 2024
@Shdwdrgn @arstechnica Do keep in mind that it often is a local franchise issue, too, along with the cost to install additional infrastructure with infrastructure already in place. Property developers install a strand of coax for cable, but rarely (if ever) more and probably with zero fiberoptic. I don't think there is any normal person who would be willing to pay for the install fees for a new ISP.
Show threadIan KirkNov 27, 2024
@Shdwdrgn @arstechnica And, yes, the "excellent" customer service is often anything but excellent. I think, though, that is often because of the script they have to follow, having been one of those (different industry) that had to follow the script.