The thing where companies make websites for their own executives, who never visit them, instead of their customers, who are forced to.

@SwiftOnSecurity

From: Michael Dell
To: Marketing

Make sure the website says artificial intelligence by the end of the day. Thanks.

@SwiftOnSecurity Wait. No, that’s how Jobs did it. Dell’s gonna have 20 meetings.
@dbreunig @SwiftOnSecurity Coffee almost came out my nose this morning. Thank you. 😅
@dbreunig @SwiftOnSecurity I like that he says thanks. Recognition is what employees want most. 🙂
@SwiftOnSecurity
Whenever I complain about how hard it is to submit a PO or receive an invoice from a big multinational I am forced to admit that it is about equally difficult as my customers find buying our products from the company I work for.
@SwiftOnSecurity I once tried to start a rumor that you could get secret contact information for direct Tier 2 tech support by going to a computer company's web site and clicking on "Solutions", because no living person has ever said "I want to know what solutions Lenovo can build for me!" No, they want to buy a fucking laptop.
@SwiftOnSecurity heading to dell dot com to shop for an artificial intelligence
@SwiftOnSecurity that explains why support.dell.com doesn't work anymore.
@jameshubbard @SwiftOnSecurity oh it does. You *just* have to enable DRM 🤡
bro searching here [url=https://www.google.com/] here[/url]
Google

@SwiftOnSecurity godddd

and its like 10x worse when the product is something to be sold to businesses, where its being made for OTHER executives and not the engineers who just want to know how to import a FUCKING CSV BOM

@SwiftOnSecurity

If you click on the AI link, it does take you to AI solutions. Maybe the web UI was built by AI?

@Ehay2k @SwiftOnSecurity in a certain sense, this is a reflection of the priorities of the people making the decisions.
Let’s unpack this:
1-Decision-makers are motivated by money.
2-The money comes in the form of bonuses
3-The bonuses are tied to stock price
4-Stock price is tied to perceptions of the company by an insular group of Wall Street analysts
5-Those analysts are looking for any indication that accompany is riding the biggest wave of the moment: AI
@SwiftOnSecurity Although HP's website still reigns as the most horrible, unnavigable, corporatist mess.