Our platform support page says:

CIAO is not supported using any Linux distribution running under the Windows Subsystem for Linux (WSL).

Our helpdesk user says:

My CIAO version is 4.16 and I'm running it on Ubuntu 22.04.4 on a Windows Linux Subsystem

Do people not know to check the documentation first?

#ThisIsARhetoricalQuestion
#TiltingAtWindmills

@dburke "RTFM" didn't get coined because "read the fine manual" was a rarely-needed response.