When you bring your private life into the public sphere, you open it up to public critique. When you discuss your personal life in business documents to your customers, those become connected.
"Making business personal" is a double edged sword. It makes it easier for customers to feel connected, but you risk that goodwill souring.
No one would know (or care) about the Goulets' church if they didn't mention it in their newsletter to customers. But they did, now we do.
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