Royce WilliamsAug 2, 2024
Show threadCybarbieAug 6, 2024

@tychotithonus We (I) advocate intake as helpdesk without degree prerequisites and progressing staff with training, experience and education. Experienced helpdesk staff are often the most knowledgable in the org.

You happen to have been a sysadmin and no doubt gained valuable experience - probably not exclusive to being a sysadmin, but have you never met any wildly incompetent sysadmins? No? I guess we should all go home, the sysadmins have got it covered lol.

Show threadRoyce WilliamsAug 6, 2024
@nf3xn I mean, I don't disagree (and we regularly recruited into sysdmin from tech support at $ISP 💪❤️) -- but nor do I think the use of the meme implies as much disdain as that. As I replied to others in the thread ... both of them are in the Olympics. 🍻
Show threadCybarbieAug 6, 2024
@tychotithonus I wouldn't say there is a sysadmin who has taken their cybersecurity option and come back thinking 'I learned nothing'. Not having a degree should never exclude but let's not fool ourselves into thinking it is not doing it the hard way. It certainly is possible in fact many do not but how many would say that was by choice. Furthermore, we often find there are things people don't learn on the job. As in business, the old 'school of hard knocks' does not teach you ethics. /1
Show threadCybarbieAug 6, 2024
@tychotithonus Staff with better job security are less amenable to coercion. And to pick at the wound a bit more I once had the idiot HR director ask "why would make our staff more marketable" - well I believe we should make our staff the very best they can be, and then try to retain them because we are a good employer rather than lock them up. It was the usual your budget capex argument but the attitude, wtaf what a culture.
Show threadRoyce Williams
@nf3xn Totally agreed to both. Theory and practice as a regular exchange have huge advantages over either in isolation. And I've dealt with technical support managers whose unironic goal was to hire the untrainable as a test of whether they had "dumbed down" the support process sufficiently 😡
Aug 6, 2024 at 2:21pmWeb
Show threadCybarbieAug 6, 2024
@tychotithonus And not to belabor the point either but it should be a choice. Tertiary education is not for everyone, some people are very knowledgeable, clever, competent, intelligent but are not academic and cannot do exams.
Show threadRoyce WilliamsAug 6, 2024
@nf3xn Indeed! (And no worries about belaboring anything -- we're basically Belaboring as a Service careerists. 😉)