I sometimes get the feeling that buying things on the internet has moved quality assurance from the retailer to the consumer.

How often do you have to return items you have bought online, because there is a quality issue?

Every time or every 2nd time.
2.9%
Every 3rd to 5th time.
12.1%
Rarely but it happens
63.6%
Never
21.4%
Poll ended at .

@randahl FWIW, Murican here.

Mostly, quality or faulty packing at manufacturer issues are the reason for returns.

More and more online sellers are becoming just brokers, merely doing paperwork for import of goods from countries with poor to no #QAQC practices.