I think I'm becoming utterly disillusioned on tech stuff lately. I'm hugely aware of the "you like stuff you grew up with" and "you have less patience for stuff as you age" biases, but even so...

Streaming is shit.
Searching is shit.
Researching is shit.
Shopping is shit.
Troubleshooting is shit.
My phone is shit. Autocorrect, touchscreen keyboards, Bluetooth, AI, Android Auto, Spotify, all shit.

It's not even capitalism or consumerism, I'm just tired of arguing and fighting with things I own.

My phone sometimes hangs hard and reboots when I plug it into my car. It's too many taps to navigate to the single digit number of locations I have saved. I'll be mid-playlist, and Spotify will forget and switch to random songs based on the last one it played. People can't hear me on a whatsapp call even after granting it every permission it asks for. The album I had on last week won't play anymore because licensing.

And at the end of the drive it asks me if the fucking sound quality was okay.

You hand over your entire life story to a website for a shipping quote just for it to tell you the thing's out of stock and the product page is just weasel words. Everything you've ever told any website ever has already been sold to other companies and other countries. The thing you buy never arrives because it's possible for a courier company to operate in Australia without delivering to PO boxes. Amazon mixes legit stock with counterfeits but at least your lucky dip item ships free with Prime.
The call centre's scripts are circular and they flat out lie to you about getting a call back or any sort of update or movement happening. The website says it's gone back to the airport but you drive three hours to a courier's warehouse in western Sydney on a hunch and your parcel is sitting on the shelf in plain sight behind the underpaid girl at the counter. You pay extra to refuel your car because you didn't have time to find an app that tells you prices and the pump plays a video ad at you.
Your oven - a device with one moving part, and which functionally can be either "on" or "off" - stops working because a tiny capacitor exploded on the circuit board buried deep in the control panel and it costs hundreds of dollars to get a visit from an authorised screwdriver turner to replace it. The oven still doesn't work until you collectively figure out you have to set the time on the digital clock first, and you're reminded of this needless complication every time there's a power outage.
Your login session at work lasts exactly 168 hours (24*7) and at 168 hours and one minute, you get two MFA prompts simultaneously. You can't click on Outlook yet because the MFA system "didn't hear from you". After logging on, you join your daily Teams standup anonymously, because you don't have time to dig through dialog boxes that ding at you when you click on them to find the one with the working login button. A password prompt appears for a moment, you start typing, then it disappears again.

That 168-hours-and-a-bit slowly cycles later and later into each passing week, and you fucking dread when it reaches late Friday afternoon, because it means Monday morning will be written off by logging in, rebooting, and patting multiple Microsoft applications on the head, and you're useless to your busy colleagues until you do.

This program with no icon or name is preventing you from restarting. You click Cancel. It restarts anyway.

Also, how likely are you to recommend Teams to a friend?

Your cheap home PC doesn't have the physical space for another hard drive inside, so you buy an external one and your wireless keybbbbbbbbboard starts acting up when you're backing up.

Seriously, USB 3 devices put out a bunch of 2.4GHz interference and it fucks up wireless gear. Put your dongles on cheap USB extension cables and blutack them to the underside of your desk, I promise you'll stop hating Bluetooth quite so much if you do this.

Bluetooth is still shit, but this one's USB's fault.

You buy a second-hand but still quite new wireless gamepad. It dies unexpectedly at the approximate age of 16 months. There's a listing for a replacement battery on Amazon and a disassembly guide on iFixit, so you take a punt on a new battery and swap it in.

The gamepad's still dead, so you email its manufacturer for A) a repair, or B) spare parts, or C) to offer them even more money to fix it, but they don't provide any of those for a device still sold new today.

Get fucked, Steelseries.

And here's the thing: None of this stuff makes me angry. Annoyed, sure, but I've been around computers since I was a toddler, and I have to solve shit problems like these for myself every day.

What makes me angry is: What about all the folks who aren't computer people? How the absolute fuck do they survive in a world where you can no longer function as an employee, a family member, any sort of citizen without encountering this stuff?

Those people are fucking heroes, and I'm angry for them.

This shit is why, when banks announced they were going to stop processing physical checks and a whole wave of elderly folks protested, I understood. It's one of the last fleeting vestiges of anything in their lives that still makes sense, and arguing about the cost of supporting obsolete systems is an absolute red herring.

It's not about the money. It's not about the tech. It's about kindness, and being fucking human to each other.

Do you work in IT? Do you support a system? Do you work on a helpdesk? Do you take calls, answer emails?

Congratulations. That's no longer your job title. From the moment you read this, you're a user advocate.

Process issue holding something up? Bug in the app? Is a particular system always down? Advocate for your users. Go to bat for them with the teams responsible for their struggles.

Folks will say "oh thank christ, it's you" when they hear your voice on the phone if you advocate for them.

tl;dr: In a world where companies will fleece you, scammers will steal your grandmother's savings, your chat program algorithmically charts your gender, and your car's manufacturer sells analytics about the way you drive without a second thought:

The only thing that matters is kindness, and we could all do with a lot more of it.

Also, I'm going to go have a drink or two now. Holy hell, that little rant has been building up for a while now.

RIP my notifications tonight. You folks are alright

Surprise! You're logged out of this website you were using ten minutes ago. Surprise! You're also logged out of LastPass, so first you have to pull down the notification shade, tap the LastPass icon, wait for some boxes to appear and move about, then you can log into LastPass. Then you can pull the shade back down, tap on LastPass again, tap the one matching site in your vault, and finally log back into that website.

Surprise! Would you like to save your login for this website to LastPass?

Dominos Australia's website having a totally normal one today. I appreciate the camelCase in the second screenshot here.

Not even going to address the derangement required to categorise "butter chicken" as a "traditional pizza" - you work with the system you've got, and they probably have decades of marketing research telling them "Traditional" is an incredibly valuable category name.

My wireless keyboard gives me so many varied and wonderful settings to handle what it does when I haven't touched it in a little while. I can make it dim the lights, or pulse them; I can set the brightness of them; I can tell it how long to wait after I stop typing to dim, and whether or not to turn the lights off entirely.

What I actually want it to do is use a $1 sensor to know if I'm sitting at my desk, and light up if I am, and be dark if I'm not. That's it. Where's that option, Logitech?

This description of a wireless gamepad on eBay is AI-generated, right? No human would describe it as weighing "only 1.5kg", that it is "compatible with games and controllers" and "has an unknown cable length" (I repeat: wireless gamepad), and that it "comes with an unknown manufacturer warranty".

This is worse than just leaving the description blank. I can't wait for the day I have to force a seller into processing a return and refund because the automatic lying machine misrepresented an item.

Windows 95: here's the new start menu! It lists all your installed programs.

Windows XP: here's your improved start menu! It also now lists your most recent files and applications.

Windows 7: we've done it again! Now you can hit the windows button and *just start typing* to find your stuff.

Windows 10: we fucked up and filled your start menu with so much shit there's now a delay before anything you type matters. Tepad? Never heard of it, but here's a list of famous filming locations in Africa

This would perhaps have been a more interesting search result if I wasn't actually looking for information on the Acer Veriton N4640G Mini Desktop with Intel® Core™ i3-7100T CPU
Bonus point to Acer here for not actually publishing a proper service manual for this model. Their support site has a very generic "Veriton Desktop Computer User’s Manual", dated 2016, which tells you how to use their pre-installed junk software and shut Windows down. It also warns about using wifi on aeroplanes, how to connect to a 3G network, and this page explaining the different geo-regions for DVD players, all of which is utterly irrelevant for this SFF desktop PC. https://www.acer.com/us-en/support/product-support/Veriton_N4640G
@timixretroplays *stares in Windows 8*

@jpm Windows 8: the start menu, now with METRO and ✨touch✨!*

*(Compatible hardware required)

@timixretroplays notes on ongoing Stockholm Syndrome

@timixretroplays @neckspike

Windows 11: hey look, we got rid of it. But here's some advertising space and a list of apps you don't have installed but Copilot likes.

@timixretroplays we use Windows 10 at work and I can't stand the default "increased pointer precision" setting that messes with the sensitivity, so when I log into a machine, disabling it is my priority. every time I hit the start menu and type "mouse", it'll default to showing me online results for "Mickey Mouse" and will only display local settings results after about 30 seconds.
@noodlejetski oh yeah, I've been turning that off since it was introduced (I want to say around XP or maybe 2000?). My brain doesn't work without a 1:1 linear mapping between my mouse and my screen.

@timixretroplays oh this one was enraging, I am so happy they fixed it in the latest 11

(it gets even faster if you disable web search, which no one ever needed in the start menu anyway)

@timixretroplays It's insane to me that eBay offers built-in tools to LLM generate the description. Who would do that unless it's some kind of scam?

@krystman I guess someone trying to offload a crate of ancient electronics with zero interest in what they are, and who assumes people won't notice or won't care.

Cheap shit gamepad with zero redeeming or interesting features that was basically e-waste when brand new, being sold used on a site that's barely been updated in 20 years and described poorly by an LLM because it wasn't even worth the seller's time to investigate. Bask in the glory of capitalism, ye bargain-hunters!

@timixretroplays ugh. Yeah, they offer this now as a service within eBay. No thanks hahaha
@timixretroplays
But hey, it features unknown capabilities! What more could you ask for?
🤣🤣😭😭
@timixretroplays
How about: Just Let Me Choose What Each Individual Key Does. Not choose among the 4 options you thought I would want, just let me f'in get it to do what I want
Lastpass is also still insisting on offering to save my payment details whenever I buy something online, despite me repeatedly turning off the setting for it to do that. Today it offered to save the 13-digit number from my supermarket rewards card as a payment method. No part of this user experience makes sense.

@timixretroplays I’ve been struggling to get it to not show the number of matches on the icon in the browser toolbar. (Personal preference.)

But it keeps being re-enabled. It seems like every time the browser extension starts.

@timixretroplays 📢💀💀💀💀💀💀
@timixretroplays my bug bear is when something like the Chromecast doesn't work and then I'm expected to trouble shoot for hours resetting and rebooting and restarting and reinstalling. I don't want to spend my evening doing that. I get paid for that kind of stuff. On my time, I just want to watch the damn TV show.

@timixretroplays This thread is gold.

I'd like to add gesture typing and autocorrect changing the words you tried to type (and saw briefly displayed correctly) only to have it come back at the end of the sentence and complain that the words that it decided you were typing are grammatically wrong or are spelled wrong.

Come on computer, you decided on the words and then decided the words you picked don't make sense. Of course they don't. And this problem seems to be getting worse.

Maybe only Android does this but in the old days, I could turn off autocorrect. This is what we need AI doing.

@human3500 I only need autocorrect because I can't buy a phone with a physical keyboard anymore. It's a solution to a problem that only exists because it was forced on us - it's not obsolete tech by any means, the basic form factor of a laptop computer hasn't changed in decades and there's an absolutely thriving market in customised mechanical keyboards for your desktop.
@timixretroplays @human3500 I would pay obscene amounts of money (well, within reason) for a good modern version of the HTC Desire Z. Gimme a little keyboard. Gimme a little phone while you're at it.
@lunarloony give me windows mobile 5 with modern hardware features, i'll be happy forever.

@timixretroplays With me, I have to right click, Manage Extensions, then disable and reenable LastPass to get it to even give me the login.

(I know I shouldn't even be using LastPass, but fuck if I can keep on top of what's known to be compromised or not.)

@giltay it's also constantly forgetting that I repeatedly told it not to prompt me to let it save my credit card details. That's probably just a bug in the plugin, but it feels just seedy enough that it makes me not want to trust it.

I'll switch to using a different service at some point, but for something so utterly critical and interwoven with my online and personal lives, I really need to set aside an entire spare afternoon to do it - and who even has those anymore?

Only had to block two people this morning, that's grand
@timixretroplays really Doing Some Numbers there
@jpm it's a particularly raw nerve for a lot more people than I expected. Can't imagine the inane bollocking I'd have gotten from the techbro crowd if I'd written this on literally any other website
@timixretroplays Thank you so much for writing this.

@timixretroplays I was talking about this to my (non-techie) other half today. Her iPhone is doing weird (related to not having enough RAM/ROM/swapfile/memory) shit. She didn't like what I told her. She has two options. 1. accept the phone as obsolete and broken. 2. Learn how to manage space manually on an iPhone.

This *is* madness.

@timixretroplays you fuckin' preach it mate.

pretty much everything I do is tech related. I touch everything from electronics design to systems architecture and everything in between, at a deep technical level. I engineer stuff, I reverse engineer stuff. even I am exhausted by this shit. it's an onslaught. nothing is reliable, everything causes problems and hiccups and frustrations. I can't remember the last time I bought a consumer electronic device that didn't feel like a constant hindrance.

@timixretroplays You're not the only one that feels that way. Oh wow, you are *definitely* in good company there.
@timixretroplays As a friend of mine said, "kindness is metal af"

@ariaflame @timixretroplays

I strongly dislike Morrissey as a person, but love the lyric "it takes strength to be gentle and kind."

@jezebelkat @timixretroplays Makes sense no matter who says it.

@jezebelkat

The man is quite a poet, but I'm not sure my day would be affected if a double decker bus did its worst. Like with many artists where I like their work they are often NOT people I would suffer gladly if we were to hang out.

@ariaflame @timixretroplays

@xinit @ariaflame @timixretroplays

That's probably the best Smiths song, so nice reference you made there.

And yes, I consider Morrissey to be one of the finest lyricists humanity has ever produced. But being so talented has never required being a nice person.

@timixretroplays that was magnificent
@thegarbagebird thanks! Wasn't expecting to get quite so worked up about things tonight so it's nice that it's resonating a bit
@timixretroplays doesn't the extension cable act as an antenna then?

@voltagex not really, that would depend a lot on length and placement. Also signal coupling into the USB cable's shield won't necessarily make it into the RF frontend.

The trick here is that by putting the dongle physically closer to the device, you gain a lot of signal, and improve signal to noise ratio a lot. A previously problematic amount of interference now might not be a problem anymore.

@voltagex @timixretroplays no, because it is only an USB 2 extension. :)
@voltagex honestly, I'm nowhere near qualified enough to actually answer that question, but I can say that every time I've done this, it's either vastly improved or wholly mitigated the problem - so I guess antenna or no, it goes a lot further towards fixing the problem than it does towards making it worse