For years I've postponed fixing the shell of my #librem13, thinking I must have not been gentle enough of this premium #laptop.
I was not ready to part with it for some time and pay to send it to #purism across an ocean…
Finally, I recreated with solder and a drill the hole that a screw had gone through. Not beautiful but good enough.
But then I found out, that most screws of the laptop are actually screwed in a cheap plastic that broke in many places, leaving them hanging freely. The outside of the hinge, made of the same plastic is also cracked in two places.
So, now I don't see any way to fix it, and I now feel like I've been played by @purism.
Only a few days after I wrote that, it completely fell apart. Also, I finished the keyboard off trying to fix problem with it, including the power button, and it's not supposed to be replaced without replacing the whole shell (it still isn't for the #Librem14 as far as I can tell; so much for repairability). So, yeah, I think I'll salvage the components that can be and take my business elsewhere.
@purism

@ciourte @purism similar thing happened to me with my Librem14.

I purchased the warranty.

However, even after submitting a ticket two weeks ago, I haven't received a (non-automated) response.