Now that we have a position from Applause Group that is fair, moral, and compliant with Apple's App Review Guidelines, I want to reflect on what wider lessons we might learn from this.
1. So often, blind people have had things done to us. We have advanced as a minority when we chose to demand better, from a blind man inventing a system of dots that made reading truly practical, to technological advancements, to civil rights legislation. We are more powerful than many of us realise. We will not win every victory, but one thing is for certain, the victories we are certain not to win are those we don't advocate for.
2. Perhaps I am naive, but I think the number of truly evil people in the world is very low. We're not going to further our objectives by demonising people we don't even know and assuming right from the start that they have no feelings or moral compass and can't be reasoned with. If we can try to find common ground while being clear about what is non-negotiable, it is more likely that everyone can walk away with an outcome they can live with. Most people are going to feel the stress of a decision they've taken going badly wrong. They are human. It's good to give people the benefit of the doubt until there is absolutely no alternative.
3. In my address to NFB last year, I talked about the story of the little red hen. Some of the farm animals wouldn't help the little red hen take all the steps necessary that resulted in a nice tasty loaf of bread, but they were more than happy to eat that bread once it came out of the oven with its enticing smell. And so it is that other blind people on this platform who referred to those taking this important stand as entitled whiners, and sent passive aggressive posts criticising people for keeping the discussion going, can now benefit from the work they criticised. So be it, but perhaps we need to be less inclined to join the pile on when people are striving to get an outcome that is nothing more than what Apple itself demands. To those who felt hurt by the conduct of these people, social media can be a very toxic place sometimes, but history teaches us that it is the change agents, those who took on the system and made things better, who are remembered. That is as it should be.
4. Trust is hard-won and easily lost. We can speculate about why this reversal has occurred, but I feel sure that it would not have occurred had we not made it happen by using our voices/keyboard. Applause Group has done the right thing now. What do we gain from holding a grudge? If I had never made a mistake in my life that I had to apologise for, perhaps I'd be in a position to take a different stance. But having benefited from forgiveness myself, the least I can do is extend it to others.

So, congratulations and thank you to everyone who stood up for what was right. You can be proud of your effort. It was worth doing, because our right to read is precious. Time will tell, but perhaps now we have a new ally in Applause Group.

@JonathanMosen Hi Jonathan, I’m glad that the applaud group have reversed the division and allowed legacy users to continue to use the app. For me, I’m happy to continue paying a subscription to continue with the development of the app.
@bulldog Thanks George, that’s exactly what I intend to do. I can afford it for now and I want to support them.
@JonathanMosen I asked the question on the mailing list whether the iOS apps and the Mac app is one subscription, and I was told it is. Love the Mac version and the fact that it synchronises across all three devices.
@bulldog @JonathanMosen Yeah, that’s one of the things I love about it too, and I’m definitely going to remain subscribed.
@pixelate @JonathanMosen I received clarification from the developer, if you have a Mac and you want to use the Mac version of Voice Dream you’ll still need a subscription. And that’s what I intend to do is keep it.
@JonathanMosen let's give applause for the applause group, pun intended
@JonathanMosen Beautifully said Jonathan. I am sorry to think that somewhere so mean and rude. Seems to me now, that applause has opened the way for a good, solid customer service mutually beneficial relationship. May this be a win-win for all of us. Thank you again for all that you wrote here, and for your interview last week and all of the light that you said.
@DebbieHazelton Thanks Deb. It is very concerning to me that there are people calling the attempt to ensure Applause Group complies with Apple’s Guidelines online bullying. I would have thought those attacking people for wanting the guidelines enforced are the ones doing the bullying. If Guidelines don’t mean anything, why have them?
@JonathanMosen I don’t understand all this about Apple and guidelines and their relationship with us and applause so I am looking forward to listening to your podcast tonight to get caught up on it. But what a double whammy for this group to go through. Hindsight is 2020 for sure and obviously they didn’t see what they were going to be up against in taking on this app. (1/2)
Still, I hope that people will stop bullying in any direction., that Applause will do its part to keep the app going and growing and that they will gain more support by a solid relationship with customers (2/2)
@DebbieHazelton As I see it I don't think there was all that much "bullying" going on here. Instead there was intensive advocacy for Applause to simply follow Apple's App Store rules. Don't forget about that deep-seeded internal ableism in our blind community.
@darrell73 The bullying that I see is from people who think that those who spoke out were wrong. That is sad to me. Some people become very self-righteous when they think that anyone who isn’t going along with things is whining or is just outright wrong. That is sad to me.
@DebbieHazelton I outlined the issues in this blog post. Https://mosen.org/voicedream
I wish Voice Dream Reader a bright future, but they have breached Apple’s Guidelines. Apple must protect consumers with swift action

Update, 7 April 2024   Applause Group has just released this statement. “Hi everyone,   Following our recent announcement to transition Voice Dream to a subscription, we received an overw…

Mosen At Large
@JonathanMosen Another very well written article. I missed this about the Apple app review guidelines. I think they have done the right thing. For years I have done training customer service training with groups and we have talked about the old adage, the customer is always right. is this true? I say yes and no. (1/2)
Of course customers aren’t always right but if you want to keep them you treat them with a degree of rightness, that is, if you want to keep them and continue to grow new ones it’s not good practice to just send the business reputation to the wind and turn ones back on customers. Thank you for all you did in working with this group. (2/2)
@DebbieHazelton @JonathanMosen Well there are always a few jerks out there but as I've observed this issue I think it has mostly been well-intended advocacy for guidelines compliance. I just wish we could ever get this level of passion stirred for an actual #accessibility cause.
@darrell73 @JonathanMosen Well what I don’t like is that it adds to divisiveness within our own community. For some to think that it’s just people whining and people feeling entitled, then it becomes not OK to advocate. Wouldn’t most people speak up if they felt something was unfair? Yet when a blind person does it, it seems to get outrage from other blind people.
@DebbieHazelton @JonathanMosen The trouble is that all somebody has to say is that another person is feeling entitled in order to shut everything down and make people feel like their voices should not be heard. And I know you and you know that’s not OK.
@darrell73 @JonathanMosen Yeah, it can be hard to feel like somebody’s just pushing relentlessly and to hear a lot of complaining or something that sounds negative and yet, if things are left alone just because people are not wanting to risk daring to speak up, well then that’s not good either.
@darrell73 @DebbieHazelton And when some of this is coming from people who make money from blind people in the technology space, it is in my view not just concerning, but inappropriate. We need to do a better job of drawing people's attention to their behaviour and calling it out. We have enough difficulty as it is without putting up with this crap from blind people who somehow think they're superior.
@JonathanMosen @darrell73 I don’t usually feel like things have to be led by blind people but in this case I felt like they’re not one of us, how dare they. And yet I kept questioning that, thinking that it was the approach not whether they were blind or not. We know people who are not blind who Are absolutely wonderful, advocates great people great developers etc. and and other blind people who are not. But it’s the integrity it’s the relationship. (1/2)
At least for me that’s crucial to my own values. (2/2)
@DebbieHazelton @JonathanMosen Yep. Well let's keep in mind blind people are just one audience for VoiceDream Reader and I don't think even Winston, the original developer, was disabled at all.
@darrell73 @JonathanMosen I have not considered that. It was really a passing thought and I decided not to give it much credence I imagine this was a very tough week for them and I hope that it all comes into a better balance going forward.
@DebbieHazelton @JonathanMosen Yep. Well, all I can say as I'm just happy at this point to see a scenario where advocacy happened and we actually scored a victory. Those feel like they're so few and far between.
@DebbieHazelton @JonathanMosen My only concern really is that this Applause company feels like a place where apps go to die once their original independent developers have given up. But it seems I might just be wrong on that thinking. I mean, if they deliver on things like Kindle support then I most definitely will subscribe!
@DebbieHazelton @JonathanMosen Now, for tech that really is targetted for our community, then, yes, absolutely, there ought to at least be some actual blind people as part of the leadership.
@JonathanMosen @DebbieHazelton Yeah. Don't know. I'm really trying to assume best intent here. Some people just really have that conservative fixed mindset where they think anyone who advocates or pushes back against an injustice are just entitled whiners.
@DebbieHazelton @JonathanMosen Entitled argument is just a very old, tired, one that used as an excuse for squelching everybody else’s opinions. That’s just what I think about it…
@DebbieHazelton @JonathanMosen Again, though, I’m a little surprised at the amount of passion for this issue, compared to some others, where were actually being excluded or locked out of something. Oh, well… :-)
@JonathanMosen I am still going to keep my subscription to Voice Dream reader even though I don't have to. I believe in the work they are doing, and I want to support them, and I have the luxury of being able to afford to be able to do that. I know that not everyone will make this choice, and what people choose to decide to do is their own business and I don't judge anyone who chooses to revoke their subscription, or not to subscribe at all. I do hope, though, that others who can also afford to do so will either keep their subscription or donate to applause group through the voice stream website. There were lots of times in my life when people helped me out financially, and this is my way of paying it forward.
@JonathanMosen @podcast I sincerely wish to thank Jonathan and for everybody who helped reach this milestone with applause group. I feel a little sceptical still because although applause group are on board now, what’s to say that they may not change their mind down the track. I would like to think that this won’t happen however, I am glad that those of us who paid for this app can keep it in that particular form and for those who wish to subscribe can do so.
@JonathanMosen I agree with everything you said Jonathan, but there were also those of us who never stood in the way of anyone working with Applause but also didn't agree with every statement that was being made. For example, when Applause first went to a subscription model and they said that those who paid a onetime fee would not have to subscribe, I never interpretted this to mean a life time guarantee. I also didn't think Applause was doing anything illegal or immoral, and as you said, I didn't think they were liars or evil. When the appropriate App Store guideline came up, I was supportive of those bringing this up with Applause. Even though I thought I was being reasonable and tactfully expressing my points of view, I was called either a moron or an idiot. Several peoplel made it clear they thought less of me for the opinions I held and would think less of me if I decided I would subscribe to VDR. The only thing I would add to your post is that everyone needs to beel like it's OK for them and their opinion to be heard. Everyone participating in the discussion should be open minded and civil.
@cj No disagreement from me at all. And I’ve always thought that if difference of opinion can be expressed in a civil way, that’s healthy. Someone might bring something up that a person hadn’t considered before. It saddens me that there are people in our community who get all dramatic and unfollow just because someone views an issue differently. If people are confident in their viewpoint then they won’t feel challenged by constructive debate.
I agree with you also, no matter how this had panned out, I would have subscribed, not quite as enthusiastically as I am now, but I want to support development.
@JonathanMosen I agree with this, but I do want to make it clear though that while some of us did call other blind people entitled, we did it only because we saw what was going on as another example of such behavior made manifest. There are many, including myself, who would continue to support VDR with a subscription, if only not to be compared with those supposed bread eaters, but practicing what we preach about providing a fair amount of money for a worthy cause as one as good as to keep VDR on the app store. However, I will say this as well, we have indeed won this round, and overall, I think that hopefully, enough people will be able to forgive Applause for there previous stances, and who knows, maybe start paying for a subscription anyway just because it would perhaps allow Applause to keep VDR on the app store longer than it would have been otherwise. Most people don't know that its $100 a year just to keep an app on the app store in the first place as it is, not even counting the other development costs. These are my thoughts though and I am more than happy to sttand for doing the right thing, even if it means I am compared with such toxic people, although I do strive to be as respectful as possible even if my opinions are not popular.
@JonathanMosen Lesson, before you write statement that will affect your company and your name, think before pushing send. They did not or ask someone else to look at it. If they did they would had avoided this headache.