Now that we have a position from Applause Group that is fair, moral, and compliant with Apple's App Review Guidelines, I want to reflect on what wider lessons we might learn from this.
1. So often, blind people have had things done to us. We have advanced as a minority when we chose to demand better, from a blind man inventing a system of dots that made reading truly practical, to technological advancements, to civil rights legislation. We are more powerful than many of us realise. We will not win every victory, but one thing is for certain, the victories we are certain not to win are those we don't advocate for.
2. Perhaps I am naive, but I think the number of truly evil people in the world is very low. We're not going to further our objectives by demonising people we don't even know and assuming right from the start that they have no feelings or moral compass and can't be reasoned with. If we can try to find common ground while being clear about what is non-negotiable, it is more likely that everyone can walk away with an outcome they can live with. Most people are going to feel the stress of a decision they've taken going badly wrong. They are human. It's good to give people the benefit of the doubt until there is absolutely no alternative.
3. In my address to NFB last year, I talked about the story of the little red hen. Some of the farm animals wouldn't help the little red hen take all the steps necessary that resulted in a nice tasty loaf of bread, but they were more than happy to eat that bread once it came out of the oven with its enticing smell. And so it is that other blind people on this platform who referred to those taking this important stand as entitled whiners, and sent passive aggressive posts criticising people for keeping the discussion going, can now benefit from the work they criticised. So be it, but perhaps we need to be less inclined to join the pile on when people are striving to get an outcome that is nothing more than what Apple itself demands. To those who felt hurt by the conduct of these people, social media can be a very toxic place sometimes, but history teaches us that it is the change agents, those who took on the system and made things better, who are remembered. That is as it should be.
4. Trust is hard-won and easily lost. We can speculate about why this reversal has occurred, but I feel sure that it would not have occurred had we not made it happen by using our voices/keyboard. Applause Group has done the right thing now. What do we gain from holding a grudge? If I had never made a mistake in my life that I had to apologise for, perhaps I'd be in a position to take a different stance. But having benefited from forgiveness myself, the least I can do is extend it to others.

So, congratulations and thank you to everyone who stood up for what was right. You can be proud of your effort. It was worth doing, because our right to read is precious. Time will tell, but perhaps now we have a new ally in Applause Group.

@JonathanMosen Beautifully said Jonathan. I am sorry to think that somewhere so mean and rude. Seems to me now, that applause has opened the way for a good, solid customer service mutually beneficial relationship. May this be a win-win for all of us. Thank you again for all that you wrote here, and for your interview last week and all of the light that you said.
@DebbieHazelton @JonathanMosen Well there are always a few jerks out there but as I've observed this issue I think it has mostly been well-intended advocacy for guidelines compliance. I just wish we could ever get this level of passion stirred for an actual #accessibility cause.
@darrell73 @JonathanMosen Well what I don’t like is that it adds to divisiveness within our own community. For some to think that it’s just people whining and people feeling entitled, then it becomes not OK to advocate. Wouldn’t most people speak up if they felt something was unfair? Yet when a blind person does it, it seems to get outrage from other blind people.
@DebbieHazelton @JonathanMosen The trouble is that all somebody has to say is that another person is feeling entitled in order to shut everything down and make people feel like their voices should not be heard. And I know you and you know that’s not OK.
@darrell73 @DebbieHazelton And when some of this is coming from people who make money from blind people in the technology space, it is in my view not just concerning, but inappropriate. We need to do a better job of drawing people's attention to their behaviour and calling it out. We have enough difficulty as it is without putting up with this crap from blind people who somehow think they're superior.
@JonathanMosen @darrell73 I don’t usually feel like things have to be led by blind people but in this case I felt like they’re not one of us, how dare they. And yet I kept questioning that, thinking that it was the approach not whether they were blind or not. We know people who are not blind who Are absolutely wonderful, advocates great people great developers etc. and and other blind people who are not. But it’s the integrity it’s the relationship. (1/2)
At least for me that’s crucial to my own values. (2/2)
@DebbieHazelton @JonathanMosen Yep. Well let's keep in mind blind people are just one audience for VoiceDream Reader and I don't think even Winston, the original developer, was disabled at all.
@darrell73 @JonathanMosen I have not considered that. It was really a passing thought and I decided not to give it much credence I imagine this was a very tough week for them and I hope that it all comes into a better balance going forward.
@DebbieHazelton @JonathanMosen Yep. Well, all I can say as I'm just happy at this point to see a scenario where advocacy happened and we actually scored a victory. Those feel like they're so few and far between.
@DebbieHazelton @JonathanMosen My only concern really is that this Applause company feels like a place where apps go to die once their original independent developers have given up. But it seems I might just be wrong on that thinking. I mean, if they deliver on things like Kindle support then I most definitely will subscribe!
@DebbieHazelton @JonathanMosen Now, for tech that really is targetted for our community, then, yes, absolutely, there ought to at least be some actual blind people as part of the leadership.