Jonathan Kamens 86 47Mar 26, 2024
Just FYI, when #insurance companies don't let you submit correspondence to them electronically through their web site, it's not because they're concerned about privacy. It's because they want to make it as hard as possible for you to create a paper trail of your interactions with them to minimize evidence of their wrongdoing.
#HealthInsurance #DentalInsurance
Show threadJonathan Kamens 86 47
I just got off the phone with #UnitedHealthcare; there was no option to contact them online.
I called to tell them they made a several-hundred-dollars error processing a claim. I could have filed a "dispute" by postal mail instead of calling them on the phone, but (a) a dispute would have been overkill for a processing error, (b) it would have been much more troublesome, and (c) it would have added at least a week to the process.
#Insurance #HealthInsurance #DentalInsurance
Mar 26, 2024 at 9:06pmWeb
Show threadJonathan Kamens 86 47Mar 26, 2024
The error was #UnitedHealthcare claiming the primary insurer covered over $1,000 of a claim when in fact they covered none of it.
The rep I spoke with told me two objectively wrong things:
1) "You should contact the primary insurer." Nope! The other insurance company didn't make the error, United did.
2) "To fix this we will have to remove the other insurance company as the primary on the claim." Nope! Again, they _are_ the primary, they just didn't cover this particular charge.
smdh
Show threadJonathan Kamens 86 47Mar 26, 2024
There are lots of lessons here, but one of the most important ones is to always carefully read the Explanation Of Benefits (EOB) that the insurance company sends you, especially on claims that involve coordination of care among multiple insurance companies.
Also, every time you get a bill, compare it to the EOB to confirm they match up and the service provider is billing for the correct amount.
More than once I've been billed for charges the provider wasn't allowed to bill me for.
Show threadKevin Karhan Mar 26, 2024
@jik And then people wounder why I know people wanting to get to #Germany because we don't have that shite here...