Ruth — of systems & design“Good product managers[*] don’t just use the information they surface to make better plans, they use the act of gathering information and responding to it to build trust relationships, in a virtuous cycle that leads both to more openness and better whole-team alignment. They’re really good at promoting psychological safety, or “the belief that you won’t be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes,”
— @elizayer
* I’d generalize those points to other leaders in tech
jared@RuthMalan let’s push the generalization even further!
“Good people don’t just act to achieve personal goals. Good people act to build trust relationships, in a virtuous cycle that promotes community-wide trust and achieves societal goals.”
@jared sounds so good, in these times!