Ruth — of systems & design“Good product managers[*] don’t just use the information they surface to make better plans, they use the act of gathering information and responding to it to build trust relationships, in a virtuous cycle that leads both to more openness and better whole-team alignment. They’re really good at promoting psychological safety, or “the belief that you won’t be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes,”
— @elizayer
* I’d generalize those points to other leaders in tech
“They hear, integrate, and respond to what people are trying to tell them. They act with equanimity and gratitude towards bearers of bad news. They try to increase the field of view for themselves, their teams, and their leadership.”
— @elizayer
So much to quote in the Tech Leadership class book! The psych safety tips dovetail in nicely with the exercise debrief!
It hits and weaves together so many of the themes and points of the class! (Not intentionally, but ever so usefully for the class!) Like:
“They hear, integrate, and respond to what people are trying to tell them. [sense] They act with equanimity and gratitude towards bearers of bad news. [learn] They try to increase the field of view for themselves, their teams, and their leadership. [intro to systems/leadership; make sense]”
The [ ] are modules in the class (and its materials).
Exciting!!
Anyhoo, I think it is a great companion to the leadership workshop. Not sure if best suggested as a pre-read, or post-read, but I'll surely be quoting from it in the next versions of the materials. 😍
jared@RuthMalan let’s push the generalization even further!
“Good people don’t just act to achieve personal goals. Good people act to build trust relationships, in a virtuous cycle that promotes community-wide trust and achieves societal goals.”
@jared sounds so good, in these times!