emptywheelA very helpful update from Twitter.
James Gleick@emptywheel Interesting that “customers” (advertisers) are clearly distinguished from “people using the platform.”
William Witteman@JamesGleick @emptywheel This is a useful distinction, and helps you frame your interactions with the company.
This is like Ticketmaster, which clearly distinguishes Fans from Clients. Fan Experience is a different group from Client Experience.