A downside of data driven cultures is the belief that if you can’t measure it on a dashboard then it isn’t worth doing.
@selviano @carnage4life yep. When a higher up has lost all creativity and vision, they try to feel relevant by talking about all the metrics they’re gathering and acting on— regardless of if it’s junk data or not
It’s basically just astrology in most cases
@carnage4life You can still be a data-driven culture and also admit that not everything needs to be measured directly*.
Otherwise, you end up with poor/weak measures covering _everything_ rather than good measures covering _some_ things.
(*Note that indirect measures like feedback or support cases count as well.)