Leigh HoneywellFeb 15, 2023

Even when Twitter’s T&S infrastructure was at its most functional – which I’d say was 2021-mid 2022 – I sometimes saw appeals on content decisions, suspensions, etc. take 2-3 months unless I escalated to personal contacts at the company.

I keep seeing folks expect #moderation and community management decisions on volunteer-run fedi instances to happen in hours – not even days – and jumping to defederation when they don’t get immediate responses. It’s going to burn out so many admins, and makes me sad and worried about the sustainability and scalability of our communities.

#fediverse #fediadmin #contentmoderation #communitymanagement #mastoadmin #mastodon

Show threadahilal
@leigh Reddit sets my standards for this and seems very similar to the #fediverse in that mod teams are independent and have their own rules. Decisions tend to be quick. If you are talking about escalation to admin level, that’s another story. But not all appeals are on that level. Mods should support basic appeals, and on Reddit they totally do. Swiftly. Why can’t we again?
Feb 15, 2023 at 7:57pmWeb
Show threadLeigh HoneywellFeb 15, 2023
@ahilal I have bad news for you about the level of doxing and harassment I’ve seen Reddit mods experience :/
Show threadahilalFeb 16, 2023
@leigh that’s a non-sequitr. Weren’t we talking about appeal resolution speed?
Show threadLeigh HoneywellFeb 16, 2023
@ahilal I’m failing to see what’s instructive about “some subreddits resolve things fast” as it relates to my original post. I also don’t think that Reddit is a good example more broadly, but very specifically centralized-but-delegated volunteer systems like Reddit or Stackoverflow have wildly different constraints and pressures from federated systems.
Show threadahilalFeb 16, 2023
@leigh if Reddit isn’t a useful example to discuss then Twitter is a terrible example to discuss. If subreddits and stack exchange instances are wildly different then Twitter is entirely irrelevant.
Show threadLeigh HoneywellFeb 16, 2023
@ahilal I think we’ll have to agree to disagree here. Have a good one.
Show threadahilalFeb 16, 2023
@leigh I don’t really think you ever engaged, so we can’t even achieve that.