Even when Twitter’s T&S infrastructure was at its most functional – which I’d say was 2021-mid 2022 – I sometimes saw appeals on content decisions, suspensions, etc. take 2-3 months unless I escalated to personal contacts at the company.

I keep seeing folks expect #moderation and community management decisions on volunteer-run fedi instances to happen in hours – not even days – and jumping to defederation when they don’t get immediate responses. It’s going to burn out so many admins, and makes me sad and worried about the sustainability and scalability of our communities.

#fediverse #fediadmin #contentmoderation #communitymanagement #mastoadmin #mastodon