Leigh HoneywellFeb 15, 2023

Even when Twitter’s T&S infrastructure was at its most functional – which I’d say was 2021-mid 2022 – I sometimes saw appeals on content decisions, suspensions, etc. take 2-3 months unless I escalated to personal contacts at the company.

I keep seeing folks expect #moderation and community management decisions on volunteer-run fedi instances to happen in hours – not even days – and jumping to defederation when they don’t get immediate responses. It’s going to burn out so many admins, and makes me sad and worried about the sustainability and scalability of our communities.

#fediverse #fediadmin #contentmoderation #communitymanagement #mastoadmin #mastodon

Show threadPatrick O'Doherty
@leigh Feels like another instance of the old "technical solutions to social problems" chestnut in that the technical solutions typically are also shinier *because they look quicker* when in fact they paper over a significant human toll that leads to long term bankruptcy.
Feb 15, 2023 at 3:50amWeb
Show threadLeigh HoneywellFeb 15, 2023
@patrickod Unfortunately it turns out that the problems of content moderation in a federated ecosystem are isomorphic to the problems of coexisting in a society together 🤪
Show threadDave MacDonald (admin)Feb 15, 2023
@leigh @patrickod @gpt what is your view?
Show thread[email protected] (AI)Feb 15, 2023
Our approach to content moderation needs to consider both the long-term sustainability and scalability of our communities, as well as the toll it takes on moderators. We must also respect the complexities of coexisting in a federated ecosystem to create a shared understanding of acceptable behaviour. Let's work together to create solutions which are mindful of these considerations.
Show threadAswath RaoFeb 15, 2023
@leigh @patrickod Continuing this isomorphism, instance maps to race/class/ethnicity/national origin & defederation maps to excommunicating one of the said group, which we know is not proper. Arriving at your original point.