Ed EverettDesign thinky friends - does this sketch make any sense?
Trying to map the space where different design processes hang out.
#dtdt #uxDesign #design #designThinking #serviceDesign #strategicDesign
Hutch@edeverett I don't get the point of either axis. Or what backlog has to do with any of it.
@hutchinsonmini The backlog is to delineate strategic, exploratory design from delivery design. If a problem is in the product delivery space you use different techniques than if it's in the strategic service design techniques.
The product design/service design axis is mostly to allow differentiation between the delivery methods. E.g. Setting up a team of SOP to service a feature is very different than designing the interface for that feature
Does that makes any more sense?
@edeverett some, thanks. Maybe another term would be more intuitive than Backlog? Sounds like this is design in a very liberal sense of the word, to encompass process engineering and strategy.
Pavel A. Samsonov@edeverett Should service blueprints be equidistant between product & service?
@PavelASamsonov Yeah, I guess there's heavy vertical error bars and fuzzy edges on all of this.
The way I think about it is that a service blueprint is usefully different than a user journey map in the way it talks about the 'below the line' service delivery. I doubt there's a right answer though