Spoke with an engineer over the holidays who maintained that Meta is blameless for abuses on their platform. He asked me, mockingly, "should they stop scaling just because they can't moderate everything?"

The answer is YES. Scale is not just a technical issue. If you cannot control your system, stop growing it.

(btw this is also a good example of how #UX comes from more than just the buttons on the screen)

#ProductManagement

@PavelASamsonov Facebook is a business operating within the law, doing what many businesses do. Make money at all costs. Costs such as promoting the spread of hate and toxic behaviour. They are very efficient at it. They wouldn't do it if that made people leave. The blame lays in the people who support it. The users. Not specifically the haters, but the people who nag their friends to join. All active users. Plus the legal environment that encourages cut throat business. What do you expect?
@ianp5a @PavelASamsonov I certainly feel that FB's users are (at best) complicit, but I have a hard time with your argument as it substitutes legality for ethics. We all have a responsibility not to do destructive things. "But they encouraged me to do it" isn't really an excuse.