graeme fawcett"""
You mean I'd get to set the service tiers /and/ enforce the SLAs?
"""
--- Stenger, considering a shift to internal product management in her sunset years
===
"""
Each severity has its own clock, and the clock is set by the client error rate that was recorded when the corresponding Pager duty alert fired. The runbooks is the same. The tempo is different. Both matter. Let's go team!
"""
--- Stenger laying out the new runbooks procedures at standup
"""
No, no, no! I told you, you can't just classify that as a service degradation. That was clearly a full outage and you know it
"""
--- Stenger, suddenly realizing lots of things have tiers and enjoying ensuring things stay in their lanes in all of them
.
#physics #philsci #failfastfisix #stenger #theresnoplaceforreductionisminincidentmanagement
rotenotes
Hannes Grünbichler