Simon Whatley5d ago

Frontstage magic requires backstage rigour.

Most service failures aren't visible to the user until they've already happened, because the problem was behind the scenes.

The beautiful form. The six-week wait. The user who never knew why.

#ServiceDesign #ServiceBlueprint #PublicSector

Brandon E.B. Ward 🥏Dec 4, 2023

Join @SDNetwork Tues 11 AM CT as we chat w/ award-winning Sanna Vainionpää & Jukka Lepistö—how #ServiceDesign helped Finland redesign its maritime traffic.

#sd #ux #design #shipping #process #journey #serviceblueprint #business

https://www.meetup.com/Service-Design-Dallas/events/297217420/

Large Scale Service Design: How Finland redesigned its entire maritime traffic, Tue, Dec 5, 2023, 11:00 AM | Meetup

**NOTE: RESCHEDULED TO 12/05 DUE TO SPEAKER CONFLICT** **How big and complex of a problem can Service Design really tackle?** **How about the entire maritime traffic for t

Meetup
Feline Driven DevelopmentNov 22, 2022
Given the similarities (to me, at least!), when might one choose a #ServiceBlueprint over #EventStorming, and vice versa? #ddd