IcYME: We will be appearing on @bitsacb at 8:00 PM eastern to discuss the new session recording feature in #remoteIncidentManager. Tune in!
https://us06web.zoom.us/meeting/register/kCs_luCbQ9y9mQ8FFTyIHA#/registration

To all users of #RemoteIncidentManager:
We are aware that some machines running RIM encountered a problem when updating to 3.4.8, and that as a result, some unattended target machines are no longer reachable with RIM. The underlying issue is now resolved. If this issue has affected any machines under your control, here is how to recover those machines:
1. If you haven’t done so already, reboot each affected machine.
2. Download and run the latest RIM installer from this link: https://download.getrim.app/rimsetup.exe
If you are doing this in an automated or scripted environment, use the /S option to run the installer in silent mode. If it’s easier to use a Windows Installer package, you can download one here: https://download.getrim.app/rimsetup.msi
Also note that if you previously configured a target installer for a group of unattended target machines, it is not necessary to build a new target installer for this recovery process. But if it’s more convenient for you to build a new pre-configured target installer and deploy it in the same way that you deployed your previous target installer, that will also work.
It is not necessary to uninstall RIM before running the latest installer. It is safe to install the latest version of RIM on top of your existing installation.
Once you’ve followed these steps, RIM should return to normal operation. In particular, after following these steps on unattended target machines, those machines should be remotely accessible with RIM again.
We apologize for the inconvenience that this issue has caused. We are doing everything we can to make sure that such an issue doesn’t happen again, and that you continue to enjoy uninterrupted service.
Thank you for choosing RIM.

AT instructors, support providers, and everyone else in between - rejoice!
Today, we proudly introduce session recording as an open beta for all #RemoteIncidentManager users!
Say goodbye to the struggles of juggling multiple screenshare and recording tools to cobble together a recording of your remote support session! RIM now makes it effortless to record your sessions as they happen. And did we mention it's absolutely free? Go give it a try and tell us what you think!
https://getrim.app

Ever have the need to assist a friend or colleague who is having problems with their PC?
Ever have the need to access your own PC remotely?
Tonight, at 8:00 PM EST, @bitsacb will be demonstrating #remoteIncidentManager. Tune in and find out how you can leverage this fully accessible tool for your remote support needs!
https://us06web.zoom.us/j/85276833531?pwd=cmMrRHQ4NW1HZzNIWFlBQUkyeXFYdz09

Happy Holidays from Pneuma Solutions! Have some completely free #remoteIncidentManager usage on us! From now through January 2nd, we're inviting you to try the full run of Remote Incident Manager's capabilities free of charge! Download RIM today and see for yourself how easy it is to provide fully #accessible remote support to friends, family or clients!
https://getrim.app

Whether you're heading to #ACB2025, #nfB2025, a holiday family vacation, or nowhere at all, enjoy some free #RemoteIncidentManager on us! From now until the 18th, experience a first of its kind independence that is fully accessible remote desktop, free of charge! Experience just how satisfying being able to provide assistance to any computer - even ones without a screen-reader installed - can be! Download RIM to your Windows or Mac today!
https://getrim.app
#accessibility #inclusivity

Attention #nvdasr users. By now, you all should have gotten the latest version of #RemoteIncidentManager, version 3.4.3. This makes Remote Incident Manager entirely compatible with NVDA2025.1.

@AiraVI I just shared a call with the lovely #Jaylin who made the stressful task of filling out new patient documents seamless and easy. His kind and congenial demeanor made both the call and the task a pleasure. He is an asset to your team. Sound on the call via the #iOSApp was awesome and use of #RIM #RemoteIncidentManager was excellent. It was better than TeamViewer ever was. 👏👍

Did a loved one receive a new computer under the tree? Our #RemoteIncidentManager can allow you to connect to their computer from wherever you are. Configure it to their liking, install software, and fix any problems that arise, all as if you were right in front of the machine! RIM's new AI Tools capability is ready to assist you with any questions you may have along the way.
Free, unlimited access will run through January 2nd, 2025!
https://getrim.app
#accessibility #inclusivity

Happy Holidays from Pneuma Solutions!
During the holiday season, finding a computer under the tree is all fun and games. That is, until disaster strikes mere hours following the family gathering with the technical wizard that can fix anything. We at Pneuma Solutions have just the solution for you!
From now through January 2nd, any technical wizard can download our critically acclaimed #RemoteIncidentManager on their Windows or macOS computer, sign up for a controller account, and try all of its capabilities free of charge.
But wait, there’s more! Sometimes, even the best tech gurus need a lifeline. Last month, we introduced the AITools feature, offering you one-stop access to all of the world’s assistive technology helper bots. This 12 day RIM free-for-all additionally opens up the AITools feature, allowing you to explore this cutting edge new capability. Get those hard questions answered in seconds, get those tech problems solved in minutes. Everyone wins, and for a full twelve days, it doesn’t cost a dime!
What are you waiting for? Download RIM today!