I am flying with Porter Air next month. I just called them up to see if someone would be able to help me put my carry-on luggage in the overhead since I am unable to reach overhead due to my disability.

They told me that they absolutely cannot and will not do this, as it is a liability. I'm expected to put my medication, laptop, and medical devices in the main luggage if I can't move it myself.

Why is this their policy when their website says they will assist me with my carry-on luggage?

https://www.flyporter.com/en-ca/travel-information/disability-assistance/our-disability-assistance-services

#PorterAir #Disabilty #accessibility #ableism