Analyzing Chat Transcripts to Improve Interlibrary Loan Services

https://www.tandfonline.com/doi/full/10.1080/26915979.2024.2417275

#InterlibraryLoan #ILL #QualitativeAnalysis #Reference #VirtualChatTranscripts #ResourceSharing #LibChat #ILLiad #AcademicLibraries #Libraries

So this is Mastodon then? Liking it so far :)

Seems like #introduction is the thing to do, so: I am a #librarian in #HigherEd in the UK. I'm also a part-time #PhD student, researching #InformationLiteracy (or #infolit but that seems to be a lesser-used hashtag here!)

Like many I am escaping Twitter... Is there an equivalent of #PhDchat or #libchat over here?