Geez I miss the traditional IVR systems on helplines! I had to call #internode/#iinet again today to see if I could finally get the refund released. You know, the one they were meant to have actioned a month or two ago 😮‍💨

Helpline: welcome to the helpline, please tell us in a short sentence what you're contacting us about
Me: 🙄 ... account refund
Helpline: iinet/internode no longer provides this service.
Me: ?!!
Helpline: ... something something TV alternative something
Me: THAT'S NOT WHAT I ASKED! 😩 Accounts! ACCOUNTS! Human! Operator!
Helpline: something something etc ... {ringing sound}
Tech support: Hello! Technical support, how can I help you?
Me: ... uh, hi, I was expecting account inquiries, not tech support.
Tech support: oh. Hmm, tell me what you're trying to resolve and I'll put you through to the right department.
Me: I'm trying to sort out a refund on my account.
Tech support: right, you need the billing department for that, let me put you through
Me: /thank you!/

Notably absent: "This call may be monitored for quality assurance purposes". Guess quality doesn't matter when you can automate it all away with #AI systems 🙄

With the old IVR I could've gone straight to the right department, not gotten shocked with "we no longer provide refunds", nor wasted tech support's time with having to route me, and also wouldn't have annoyed me to the point of complaining on social media about it. Stars am I glad I've taken my business elsewhere at this point. I'm too old for this nonsense...

From my home network:

ping -6 www.zoo.org.au - works
curl -6v https://www.zoo.org.au/ - times out
curl -4v https://www.zoo.org.au/ - works
curl -6v https://www.google.com.au/ - works
curl -4v https://www.google.com.au/ - works

From one of my cloud providers all of the above works.

Any ideas? Is maybe my ISP broken? Or is this a problem with the website?

Also getting timeout errors accessing https://copilot.microsoft.com/ in browser, haven't debugged that yet though.

#internode #isp #ipv6

Gasp! I've been threatening to do this for years, decades even, but 🤷‍♂️

Today I did it. Changed ISPs. It was really easy, despite having to ring #internode to cancel (it's not automagic). I didn't even need to change modem settings!

Back in the day they had heaps of extras, & lower costs, but as ISPs merged, extras got dropped, prices went up. No reason for loyalty. The most recent price rise made them expensive - they wanted more for 50/20 than I'm now paying #Spintel for 100/20.

#NBN

Around last xmas or so, I though I got an email from #Internode stating that my 200/40 #FTTP would be upgraded to 500/50 FTTP somewhere in February. Because I was sick at that time, I deleted the email going "I'll remember it" and went back to bed.

Later on I couldn't find the email and was wondering if it was a fever dream or something else. So I forgot about it.

Something on a podcast triggered this memory and since it's past February, I thought "Let's see if I was just making things up...." and ran the #SpeedTest application.

Happiness!