Conversation intelligence enables organisations to gain an intimate understanding of their customers' needs, preferences, and pain points, as well as where frontline agents are or are not meeting those expectations.
Opus Research is pleased to announce the launch of the prestigious 2023 Conversational AI Awards. Previously known as the Intelligent Assistant Awards, this seventh edition recognizes excellence and achievement for real-world deployment of Conversational AI, intelligent assistance, and innovation. Opus Research is accepting entries from enterprises having implemented solutions that employ Conversational AI and/or Conversational Intelligence technologies. Opus encourages platform providers and technology developers to nominate real-word enterprise implementations, both customer- and employee-facing. Who qualifies? Entries are accepted for live implementations of the following use cases: Conversational AI: Intelligent assistants, voicebots, chatbots, natural language IVRs, conversational IVRs, virtual agents, digital employees and other digital self-service resources. Conversational Intelligence: Revenue generation, sales & marketing initiatives, product management, employee and agent assistance. Five (5) winners will be announced in March 2023 based on the following evaluation criteria: Business Value: Success metrics and proven ROI, attain key performance indicators, leverage existing customer experience infrastructure. Enterprise-wide Impact: Digital employee efforts, conversational analytics, improved efficiencies and productivity, integrated knowledge management. Superior Customer or Employee Experience: Consistent responses and experience across devices, channels and contexts; personalized user experience; ability to learn and improve over time. Innovative Use Cases: Superior natural language understanding, real-world AI capabilities and advanced technology, compelling avatar or persona, moving from assistant to advisor. [Please Note: All of the information included in the submission will be held in confidence for the judging process. It is helpful to include specifics -- business metrics, ROI, data analytics -- that show value and benefits of the intelligent assistants, but Opus Research will not share customer information in announcing possible winners.] DEADLINE: February 28, 2023 To enter, please complete the entry form below. There is no entry fee. For more information, please contact: Derek Top, [email protected], +1-415-904-7666
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