@kjscotland Backbriefing is a great add. #catchball goes one step further by asking "how".

https://businessmap.io/lean-management/hoshin-kanri/what-is-catchball

No. That blames the receiver. It assumes the strategy and the leader is flawless.

It's not enough dialogue, not the right questions, not enough #catchball. Strategy is as much about listening as it is about talking. And #strategydeployment, even more so.

Leaders can't just say, "here's the strategy, figure it out". They listen to their team. Their team tells them what they can do, what they can't do, what they need in order to change.

3/