J.M. HillWrote something about dispatch — what it takes, what it costs, and why the people who do it rarely get a second thought.
https://blog.jmhill.me/heavy-is-the-head-that-wears-the-headset/
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Heavy Is the Head That Wears the Headset
There’s an old phrase people like to trot out when they talk about responsibility: heavy is the head that wears the crown. Dispatch doesn’t come with a crown. It comes with a headset, a chair that never quite adjusts right, and a bank of screens that never stop