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The first step of #TheWarehouse #chatbot is to ask for name and email

Putting aside the fact the #privacy implications (it is covered on the #PrivacyAgreement on page 3 of 10, so near the start)

But isn't this an awful #CX? How did this get through acceptance testing? Who was the Customer advocate? Is anyone wondering why customer usage is so light (or does it actually meet their business case estimates)?