Oh heavy sigh.

When you ask your expert for help, & they give you what is probably a very simple & straightforward solution. But then you stare at it & think, "Yes. This is lovely. Thank you. But how do I make it GO?" 🤦

#PresumptionOfKnowledgeNotInEvidence

Hopefully if I hit them with the relevant xkcd, they will take it in good part....

see also: https://www.explainxkcd.com/wiki/index.php/2501:_Average_Familiarity

#knowledge #expertise #UserSupport