Hi, I’m Rook (previously known as DarkFoxDK). I’m a 30-something nerdy #trans vixen.

I’ve been doing #WebDevelopment, #programming, and #database stuff since I was a kit, and I'm still loving it.

Currently, I work with complex #automation and #robotics systems in #HealthCare, doing a mix of #UserSupport, #SystemAdmin, and #DataAnalysis.

At home, I’m constantly tinkering with #SmartHome projects using #HomeAssistant, building my own #electronics, and battling my #3DPrinting hardware.

I also enjoy running around as a big, silly #fox in the #Furry fandom. #Fursuiter

I’m #ActuallyAutistic, and #ADHD / #AuDHD,. I’m a proud #transgender member of the #LGBTQIA #queer community,

#introduction

Hi, I’m Rook (previously known as DarkFoxDK). I’m a 30-something nerdy #trans vixen.

I’ve been doing #WebDevelopment, #programming, and #database stuff since I was a kit, and I'm still loving it.

Currently, I work with complex #automation and #robotics systems in #HealthCare, doing a mix of #UserSupport, #SystemAdmin, and #DataAnalysis.

At home, I’m constantly tinkering with #SmartHome projects using #HomeAssistant, building my own #electronics, and battling my #3DPrinting hardware.

I also enjoy running around as a big, silly #fox in the #Furry fandom. #Fursuiter

I’m #ActuallyAutistic, #AuDHD, and #ADHD. I’m a proud #transgender member of the #LGBTQIA #queer community,

#introduction

The scariest "user support" email I've ever received

https://www.devas.life/the-scariest-user-support-email-ive-ever-received/

#HackerNews #scaryemails #usersupport #techstories #emailnightmares

So, there was one user signed up on my Friendica instance, but I had to delete that account and explicitly set that my Friendica instance is not open yet for public sign-ups. I am really sorry for the inconvenience. I live in a place where electricity is very limited, which is why I often use mobile phones for administrative tasks rather than my laptop PC. I sincerely apologize, and I hope that one former Friendica user does not get angry with me for that inconvenience.

#Friendica #CommunityUpdate #Apologies #LimitedAccess #MobileAdmin #UserExperience #DigitalCommunity #AccountManagement #OnlineSafety #ElectricityIssues #TechChallenges #UserSupport #Communication #CommunityBuilding #SincereApologies #AdminTasks

Goddammit.

Pixelmator updated this afternoon, which broke a really basic funcion that I use to navigate around the layers in the document ALL THE FUCKING TIME.

Is it a bug? Is it a new "feature?"

I just put in a support ticket. God knows if it goes to Pixelmator support staff now, or disappears into some Apple black hole.

I AM SO UNUTTERABLY SICK OF SOFTWARE UPGRADES THAT DON'T DO ANYTHING USEFUL AND JUST BREAK SHIT.

#Pixelmator #Apple #UserSupport

Oh heavy sigh.

When you ask your expert for help, & they give you what is probably a very simple & straightforward solution. But then you stare at it & think, "Yes. This is lovely. Thank you. But how do I make it GO?" 🤦

#PresumptionOfKnowledgeNotInEvidence

Hopefully if I hit them with the relevant xkcd, they will take it in good part....

see also: https://www.explainxkcd.com/wiki/index.php/2501:_Average_Familiarity

#knowledge #expertise #UserSupport

🔑 Forgot Password?
😰 No stress. 🔁 Reset in seconds.
⚡ Fast. 🔒 Secure. 🙌 Hassle-free.

Your access, always in your control.
#ForgotPassword #Web3 #CryptoSecurity #UserSupport

@fasnix Geilo, ich hab noch einen Screenshot vom rechten Bildschirm von der PC-Einrichtung.

Früher lief bei mir mal Fences, aber das Programm gibt es nicht mehr kostenlos oder gar nicht mehr. Weiß nicht.

Kennt jemand ein Programm, das den Desktop-State sichert?

#Windows11 #Admin #Usersupport #FediHilfe

Another User Support gem:

"""
We currently don't support Linux and every other OS except Windows and Mac for desktop and iOS and Android on mobile. Since we don't officially support Linux we cannot guarantee that our website will work consistently there or troubleshoot any issues.
So it is suggested, to use our website on the above supported OSs, if available.
"""

Honestly. It's a damn cross-platform browser. Get over it already.

#UserSupport #Linux #Browsers